Returns policy our main concern is your satisfaction – Avant-garde Treasures

Returns policy our main concern is your satisfaction

 

  • Our return policy is a FULL! 30 days from date of receipt.👍
  • Any qualifying order can request a refund within 30 days for any reason.👍
  • Fine jewelry items have limited lifetime guarantees.👍
  • YES! we include all discounted & on sale items!
  • Be aware! this is not the case of many e-commerce websites!👎
  • Be aware! 👌This is not a condition of this website! To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • it is our goal to provide you with the very best information to make your purchase unfortunately, The following items do not qualify for returns or refunds:
    • Items missing original packaging and or tags
    • Clothing and apparel (i.e. Size-charted items - Please read the sizing chart to ensure you order the correct size)
    • Items shipped to the wrong address due to customer error when ordering
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    INCORRECT OR INCOMPLETE SHIPPING ADDRESSES 

    • We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.
    • We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.

     

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    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at 

    • 530 6280 7014

    Exchanges (if applicable)

    If you need to exchange it for the same item, send us an email at avantgardetreasures@gmail.com and  we will inform you on how to proceed